FAQ

General

Do you have a showroom where I can see your products?

Yes we have a showroom in Wanchai.  Please refer to the address listed in the footer or contact us section of our website.

Where are you located?

Our showroom is located in Unit A, 22/F, Morrison Plaza, 9 Morrison Hill Rd, Wanchai.

How do I check the status of my order?

We would ensure our customers that all orders will essentially be shipped out within 48 hours or asap after we received your order (if they are in stock).  The “in stock status” next to each product may not be entirely accurate due to daily inventories fluctuation.   You can always email or call us in case you would like to check the status of your order or inventory level before you place your order online.

What is your return and refund policy?

Please refer to our Refund Policy for details.

What time are you opened?

Our regular office hour is from 11am to 7pm Monday to Friday, but we’d appreciate if you make an appointment prior to visiting us Please feel free to send us an email at any time.   If you’d like to visit on a Saturday, you can also contact us to arrange an appointment 3 hours in advanced.  We are off on public holidays.

What are the delivery fees?

Effective from May, 2019, our premium task chairs, executive chairs and standing desks buyers are entitled to free delivery to any cities locations (without stairs).  If you live in remote areas or your address involves stairs, there will be additional cost involved.  For Macau/China buyers, we suggest you contact us directly to discuss the rate.  Regarding other product categories, there maybe be a charge depending on the order quantities.

Do you guys charge for assembling the chairs and standing desks?

Effective from May, 2019, premium task chairs, executive chairs and standing desks buyers are entitled to free assembling without charges.  Regarding other product categories, there maybe be a charge depending on order quantities.

Is there any warranty for your products?

The warranty begins with the date of purchase from Ergoseatings by the original purchaser only, and applies as follows: (details to be followed as stated on each individual invoice)

5 years: premium task chairs, executive chairs and standing desks (unless otherwise stated) based on normal use within a normal commercial office setting of single shift, eight (8) hours per day, five (5) days per week, by individuals of 250 lbs or less by the manufactures.   10 years for the base and gas cylinders are covered by Ergoseatings for all premium task chairs and executive chairs.

For the pre-owned chairs, we cannot guarantee there is warranty, but in most case it depends on the manufacturers.

For all chairs made by Topstar GMBH, damage parts are covered by the original manufacturer for 3 years.

In case a purchaser wants to file a claim, please note that Ergoseatings are NOT responsible for the transportation costs from the purchaser’s location to our office.

Chairs

Are all the chairs displayed in your website available in your showroom?

We will include new models to our showroom from time to time.  However, most of the premium task chairs are available in our showroom for testing.  If you want to make sure the model(s) you want to try is available, please feel free to contact us in advanced.

I can’t find the chair I need in your website, can you still help?

Yes.  We have the widest selection available from different suppliers.  Feel free to contact us and show us a picture of what you’re looking for.  We are always happy to help!

Standing desks

How to decide which standing desk model is suitable for me?

We offer different models from different suppliers who are all very experienced in the global market.  In general, for users with height shorter than 5″3 or taller than 5″10, we suggest using the 3-jointed model.  Any other users who are in between, we believe the 2 jointed model maybe sufficient.  Feel free to visit us or contact us if you are still not sure.

Why should I select your standing desks (over other supplier’s)?

Compared to other suppliers’, we can offer custom made solution to meet each individual’s needs even for one piece.  E.g.  if you are looking for a small desk with 900x450mm top or a big desk with 2.4m x 750mm top, we’ll have a solution for you.  We have installed over a few hundred desks in Hong Kong across different offices since 2013.  Our suppliers are all renowned manufacturers with offices worldwide. And in terms of desk top materials, we offer a varieties of options from E1-level melamine, solid wood, bamboo, laminate to E0-level powder coated MDF.  We continuously try to find the best option for each client.

The standing desk I bought from you is showing 000 or RST in the handset, is that mal-functioning? How can I fix the issue?

In case this happens, please remove everything below your desk first. Then you may press the up and down buttons together for 30 seconds until the desk lowers to the bottom and you hear 2 beep sounds and it will be back to normal. For older models, please press the down button for 30 seconds and things will be back to order.  For videos guidance, please click here or here if you have the older handset.

Can the height level of the desks be custom made?

Unfortunately this is not something we can do at the moment.  The lowest possible one model can go to is 60cm but it cannot be adjusted any further.  The highest is 129cm (excluding thickness of the desk top).

Miscellaneous

Is there any discounts for your products?

From time to time, we do offer special discount for specific products.  You will need to contact or visit us in order to find out.  In addition, bulk discount is available for corporate users, please feel free to contact us for quotation.

Privacy Policy

We value your privacy very highly at Ergoseatings.  Your contact details will not be shared with any third parties.

By | 2019-05-10T14:56:52+08:00 April 3rd, 2018|Uncategorized|0 Comments